Module: Change & Run IT - Winter term 2011/2012
Module number lecture: 800389
Module number tutorial: 800390
Cycle: every summer term (records in the winter term)
Credits: 6 ECTS (Master studies) / 6 KP (Diploma studies)
Courses of study: Master WI, Master MDM, Master Ufü, Diplom
Examination: Written exam, 120 min
Language:
- Lecture: English
- Discussion/Tutorial: German or English
- Exam: Assignment in English, processing in German or English
Maximal number of students: 26 ((Un-)Registration between 26 Oct. 2011 (10:00 o'clock) and 4 Nov. 2011 via FlexNow / First-come, first-served)
Notes: All lessons are available on Stud.IP
Further Information: Tobias F. Langkau

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Winter term 2011/2012
Exercise course:
1. IT Service Management 1: 26 Oct. 2011, 14:00-16:00, ZHG 004
2. IT Service Management 2: 2 Nov. 2011, 14:00-16:00, ZHG 004
3. IT Service Management 3: 9 Nov. 2011, 14:00-16:00, ZHG 004 (grouping Apollo 13)
4. Project Management 1: 18 Jan. 2012, 14:00-16:00, ZHG 004
5. Project Management 2: 25 Jan. 2012, 14:00-16:00, ZHG 004 (tool workshop OpenProj)

Apollo 13 game
Date 1: 25 Nov 2011, 9:30-17:00, Oec. 0.211 (mandantory)
Date 2: 2 Dec 2011, 9:30-17:00, SUB (mandantory)

Exam Resit
1 Feb 2012, 14:00-16:00, ZHG 004

Regular Exam
23 Feb 2012, 16:00-18:00, ZHG 001

Second Exam
29 Mar 2012, 10:00-12:00, ZHG 006

ITIL V3 Foundation Examination
The TÜV Süd offers you the chance to get the Foundation Certificate for ITIL V3. The Examination will be at the University of Göttingen. Possible time frame during the week of 12-16 Mar 2012. Students have to pay 166,60 EUR to participate in the TÜV Examination. More information in the first exercise on 26 Oct 2011.



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Objectives
Get to know the factors that make up successful IT Project Management, as well as the Do's and Don'ts for project managers. Learn about best practice cases in IT Service Management and IT Project Management. Become familiar with the basic elements of IT Service Management at the operational level of information management and reflect these concepts. Understand, classify and evaluate processes according to the ITIL V3 model.
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Overview of the module contents

The first part will deal with the basis of IT Service Management (Run IT). Thereupon the part will presented the essential basics of managing big IT projects (Change IT).

Within the exercise courses the ITIL Lifecycle will be demonstrated on the basis of a simulation of the Apollo 13 game from Gamingworks (www.gamingworks.nl).

• IT Service Management 1: Fundamentals of IT Service Management and the ITIL V3 Lifecycle


• IT Serivce Management 2: IT Service Strategy and Continual Service Improvement


• IT Serivce Management 3: IT Service Design


• IT Serivce Management 4: IT Service Transition and Operation


• IT Project Management 1: Fundamentals of IT Project Management, Project Controlling and Organization


• IT Project Management 2: Project Management Frameworks, Comparison PRINCE2 and PMBoK

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Organizational
You have to participate in the Apollo 13 game to be allowed to write the exam.
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Literature

• Rüdiger Zarnekow, Axel Hochstein, Walter Brenner (2005): Serviceorientiertes IT-Management. ITIL-Best-Practices und -Fallstudien, Springer, Berlin.


• Victor Buchsein, Günther Machmeier (2008): IT-Management mit ITIL V3 - Strategien, Kennzahlen, Umsetzung; Vieweg+Teubner.


• Martin Beims (2009): IT Service Management in der Praxis mit ITIL V3. Hanser.


• Rüdiger Zarnekow (2007): Produktionsmanagement von IT-Dienstleistungen, Springer, Berlin.


• OGC Books ITIL (2007): Continual Service Improvement; TSO, London.


• OGC Books ITIL (2007): Service Design; TSO, London.


• OGC Books ITIL (2007): Service Operation; TSO, London.


• OGC Books ITIL (2007): Service Strategy; TSO, London.


• OGC Books ITIL (2007): Service Transition; TSO, London.


• Martin Kütz (2000): Benutzerorientiertes Projektmanagement in großen Softwareentwicklungs- und einführungsprojekten. In: Hans-Joachim Etzel, Heidi Heilmann, Reinhard Richter (Hrsg.): IT-Projektmanagement: Fallstricke und Erfolgsfaktoren. dpunkt, Heidelberg, S. 43-87.

Trivia

• ITIL @ Youtube: Best Management Practice TV


• National Aeronautics and Space Administration: Apollo 13 Command and Service Module (CSM)


• Office of Public Affairs National Aeronautics and Space Administration: Apollo 13 "Houston, we've got a problem.", Washington, D.C.