Dr. Sebastian Klein
Academic education| 12/2017 - 07/2018 | Research assistant at the Chair of Marketing and Innovation Management, Georg-August-University of Göttingen. |
| 12/2017 | Doctorate in Marketing (Dr. rer. pol.), Georg-August-Universität Göttingen. Subject: "Performance Implications of Intelligence- and Value-Management Initiatives in Customer Relationship Management" |
| since 04/2011 | Research assistant at the Chair of Marketing and Innovation Management, Georg-August-University of Göttingen. |
| Diploma | Effects of customer service communication - an experimental view |
| 2005 - 2011 | Studies of economic sciences at the University of Mannheim Focus: Marketing, Banking, Corporate Finance and Psychology. |
| 01/2009 - 06/2009 | Study abroad at the University of Tampere (FIN) |
Professional qualification
| 11/2010 - 04/2011 | Department of Business Administration and Marketing II , Prof. H. Bauer,
University of Mannheim Student assistant |
| 03/2010 - 07/2010 | Saatchi&Saatchi GmbH, Frankfurt Project work |
| 06/2009 - 09/2009 | iPR+TV GmbH, Frankfurt Internship in customer management |
| 07/2007 - 09/2007 | Verlag der Frankfurter Woche, Frankfurt Internship in cost accounting |
| 07/2006 - 09/2006 | Verlag der Frankfurter Woche, Frankfurt Internship in public relations |
| 01/2004 | Bund Deutscher Zeitungsverleger Certified journalist |
Publications in Refereed Journals
- Kundenstatus im Vertrieb: Dos and Don'ts, in: Marketing Review St. Gallen, Vol. 32, No. 6, p. 80-87, 2015 (with M. Hammerschmidt, H. Wetzel)
Publications in Refereed Proceedings
- Question-Behavior Effect: The Role of Relationship Dynamics, in: AMA Winter Educators' Conference Proceedings, Orlando, FL, USA , 2017 (with M. Hammerschmidt, H. Wetzel).