Chair of Information Management

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Contact:
Dr. Mauricio Marrone

Research Field

• Impact of IT Operational Frameworks on Productivity of IT Organizations – A case of ITIL

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Academic Publications

• Creating a Taxonomy of Corporate Social Responsibility, Sustainability, Stakeholders, Environment, Green IS, and Green IT: A Literature Review, Proceedings of pre-ICIS SIGGreen Workshop . Sprouts: Working Papers on Information Systems, 11(17) 2011. http://sprouts.aisnet.org/11-17. (Marrone, M., Schmidt, N.-H., Kossahl, J., Kolbe, L. M)
  



• Impact of IT Service Management frameworks on the IT Organization: An Empirical Study on Benefits, Challenges and Processes, Business and Information Systems and Engineering, 2011, Volume 3, Number 1. (Marrone, M., Kolbe, L. M.)
  



• Einfluss von IT-Service-Management-Frameworks auf die IT-Organisation: Eine empirische Studie zu Vorteilen, Herausforderungen und Prozessen, WIRTSCHAFTSINFORMATIK, 2011, Volume 53, Number 1. (Marrone, M., Kolbe, L. M.)



• Searching for Mechanisms of Knowledge Integration in IT Operational Frameworks: The Case of ITIL, Sprouts: Working Papers on Information Systems, 2010, Volume 10, Article 127. (Marrone, M.) (download)



• Uncovering ITIL Claims: IT Executives' Perception on Benefits and Business-IT Alignment, Information Systems and e-Business Management, 2010. (Marrone, M., Kolbe, L. M.) (download)
  



• IT Executives’ Perception of CobiT: Satisfaction, Business-IT Alignment and Benefits, in Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), August 12-15, 2010, Lima, Peru, Association of Information Systems (AIS), 2010, (Marrone, M., Hoffmann, L., Kolbe, L. M.) (download)



• Mapping Improvements Achievable through the Adoption of IT Governance, in Proceedings of the 14th Pacific Asia Conference on Information Systems (PACIS 2010), July 9-12, 2010, Taipei, Taiwan, Association of Information Systems (AIS), 2010, (Marrone, M., Kolbe, L. M.)



• Are We Really Innovating? An Exploratory Study on Innovation Management and Service Management, In IEEE International Conference on Management of Innovation and Technology (ICMIT 2010), June 2-5, 2010, Singapore, 2010 (Marrone, M., Kießling, M., Kolbe, L. M.)



• ITIL and the creation of benefits: An empirical study on benefits, challenges and processes, In European Conference on Information Systems (ECIS 2010), June 6-9, 2010, Pretoria, South Africa, 2010 (Marrone, M., Kolbe, L. M.) (download)



• ITIL: Providing More than Just Operational Benefits: An Empirical Research, In Multikonferenz Wirtschaftsinformatik (MKWI 2010), February 23-25, 2010, Göttingen, Germany, 2010 (Marrone, M., Kolbe, L. M.)



• Influence of IT Service Management on Innovation Management: First insights from exploratory studies, In A. D'Atri et al., eds. Management of the Interconnected World: ItAIS:The Italian Association for Information Systems, Springer, 2010, (Kießling, M., Marrone, M., Kolbe, L. M.) (download)



• Business-IT Alignment and IT Best Practices: Key elements for IT Performance Measurement Implementation, in itAIS 2009 VI Conference of the Italian Chapter of AIS, October 2-3, 2009, Costa Smeralda, Italy, Association of Information Systems (AIS), 2009, (Marrone, M., Woertman, A., Kolbe, L. M.)



• Influence of IT Service Management on Innovation Management: First insights from exploratory studies, in itAIS 2009 VI Conference of the Italian Chapter of AIS, October 2-3 , 2009, Costa Smeralda, Italy, Association of Information Systems (AIS), 2009, (Kießling, M., Marrone, M., Kolbe, L. M.)

Practitioners' Conference

• Achieving Value through IT Service Management Transformation: An International Perspective, IT Service Management Forum (itSMF) Queensland Seminar, Brisbane, Australia, 2010 (Cater-Steel, A., Marrone, M., Kolbe, L. M., Gacenga, F.)
  



• Benefits and Challenges Attribute to ITIL Implementation: An Empirical Study, itSMF Annual Conference, Melbourne, Sydney, 2010 (Marrone, M.)



• Can Certain ITIL Processes Lead to Particular Benefits?, PacRim IT Service Management Conference, Sydney, Australia, 2010, (Marrone, M.)
  



• Measuring the Performance of IT, IT Service Management Forum (itSMF) for Lower Saxony, Germany, Hannover, Germany, 2009, (Marrone, M.)
  

Contributions in practitioner's publications

• Hornbill (2009). ITIL State of the Nation Survey Findings (download)
  


• Metricus (2009). IT Performance Management First Aid Kit.
  

• Master’s Program in Management
• Master’s Program in Business Information Systems

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