Change & Run IT - M.Sc.





General information



  • Module: Change & Run IT
  • Module number lecture: M.WIWI-WIN.0008
  • UniVZ: 800389 (lecture) and 800390 (tutorial)
  • Cycle: every summer term (records in the winter term)
  • Credits: 6 ECTS (Master studies)
  • Courses of study: Master WI, Master MDM, Master Ufü, Master Global Business
  • Examination: Written exam, 120 min
  • Lecturer: Prof. Dr. Kolbe
  • Supervisor: Yachao Yuan, Christoph Prinz
  • Language: English


  • Course specific information



    • Registration process: Mandatory registration via FlexNow until 06.11.2019, 23:59!
    • Maximal number of students: 50 students (limitation due to Fort Fantastic Game)
    • Materials: Stud.IP.




    Syllabus Winter Term 2019/2020



    Lecture (Recommended dates for listening the online lecture records)
    1. Fundamentals of IT Service Management: until 29.10.2019
    2. Fundamentals of ITIL / ITIL - Service Strategy: until 29.10.2019
    3. ITIL - Service Design: until 05.11.2019
    4. ITIL - Service Transition / Service Operation: until 12.11.2019
    5. ITIL - Service Operation / Continual Service Improvement: until 19.11.2019
    6. IT Project Management: until 14.01.2020

    Exercise Course (ZHG005; 14:00-16:00) 
    1. Service Strategy Methods: 30.10.2019
    2. Service Design Methods: 06.11.2019
    3. Service Transition - Case Study: 13.11.2019
    4. Service Operation Methods: 20.11.2019
    5. IT Project Scheduling Tools: 27.11.2019
    6. ITIL and Project Management Case Study / Exam Preparation: 15.01.2020

    Fort Fantastic Game (SUB Großer Seminarraum; 9:00 - 17:00)
    You have to participate in one (!) Fort Fantastic Game.
    Date 1: 29.11.2019;
    Date 2: 10.01.2020;

    Exams (VG 1.103; 14:00 - 16:00)
    Regular exam: 12.02.2020
    Second exam: 18.03.2020


    Learning Objectives


    Lecture:


    • Become familiar with the basic elements of IT Service Management (ITSM)
    • Understand the connection between ITIL and ITSM
    • Understand, classify and evaluate processes according to the ITIL V3 model
    • Understand the connection between ITIL and IT Project Management
    • Understand the fundamentals of IT project management


    Tutorial:


    • Learn how to apply some ITIL recommended methods
    • Learn how to apply IT project scheduling tools
    • Learn how to apply ITIL, based on case studies
    • Learn how to work with ITIL, based on the Fort Fantastic simulation game




    Literature



    • Rüdiger Zarnekow, Axel Hochstein, Walter Brenner (2005): Serviceorientiertes IT-Management. ITIL-Best-Practices und -Fallstudien, Springer, Berlin.
    • Victor Buchsein, Günther Machmeier (2008): IT-Management mit ITIL V3 - Strategien, Kennzahlen, Umsetzung; Vieweg+Teubner.
    • OGC Books ITIL (2007): Continual Service Improvement; TSO, London.
    • OGC Books ITIL (2007): Service Design; TSO, London.
    • OGC Books ITIL (2007): Service Operation; TSO, London.
    • OGC Books ITIL (2007): Service Strategy; TSO, London.
    • OGC Books ITIL (2007): Service Transition; TSO, London.
    • Martin Kütz (2000): Benutzerorientiertes Projektmanagement in großen Softwareentwicklungs- und einführungsprojekten. In: Hans-Joachim Etzel, Heidi Heilmann, Reinhard Richter (Hrsg.): IT-Projektmanagement: Fallstricke und Erfolgsfaktoren. dpunkt, Heidelberg, S. 43-87.


    • Trivia