Curriculum Vitae

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Education

• 2005 – 2006 University of Louisville, Louisville, Kentucky, USA.
  
  Master of Business Administration (MBA) with emphasis on Entrepreneurship (Link)



• 1998 – 2002 Florida State University, Tallahassee, Florida, USA.
  
  Bachelor of Science: Computer and Information Science with emphasis on
  Software Engineering (Link)

Relevant Work experience

• 05/2006 – 02/2008 Scottish and Southern Energy, Basingstoke, England
  
  Electronic Billing Manager (Link)



• 08/2005 – 12/2005 Würth Industry Service, Bad Mergentheim, Germany
  
  International Coordination – Intern (Link)



• 10/2002 – 07/2005 dChain, Panama City, Panama
  
  Application Development Engineer (Link)



• 05/2001 – 08/2001 Panama Canal Authority, Panama City, Panama
  
  Student Assistant (Link)

Volunteer experience

• 2007 – Present Prince´s Trust, England
  
  Business Mentor (Link)

Research Field

• Impact of IT Operational Frameworks on Productivity of IT Organizations – A case of ITIL

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Information about Research Project

• What should companies measure when it comes to IT?

The website explains the project that we are currently undertaking, in our efforts to understand the benefits of implementing IT Service Management frameworks such as ITIL.

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Research Status

• Currently writing article on Business - IT Alignment and the usage of ITIL.

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Publications

• ITIL and the creation of benefits: An empirical study on benefits, challenges and processes, In European Conference on Information Systems 2010, June 6-9, 2010, Pretoria, South Africa, 2010 (Marrone, M., Kolbe, L. M.)
  



• ITIL: Providing More that Just Operational Benefits: An Empirical Research, In Multikonferenz Wirtschaftsinformatik 2010, February 23-25, 2010, Göttingen, Germany, 2010 (Marrone, M., Kolbe, L. M.)
  



• Influence of IT Service Management on Innovation Management: First insights from exploratory studies, In A. D'Atri et al., eds. Management of the Interconnected World: ItAIS:The Italian Association for Information Systems, Springer, 2010, (Kießling, M., Marrone, M., Kolbe, L. M.)
  




• Business-IT Alignment and IT Best Practices: Key elements for IT Performance Measurement Implementation, in: itAIS 2009 VI Conference of the Italian Chapter of AIS, October 2-3, 2009, Costa Smeralda, Italy, Association of Information Systems (AIS), 2009, (Marrone, M., Woertman, A., Kolbe, L. M.)




• Influence of IT Service Management on Innovation Management: First insights from exploratory studies, in: itAIS 2009 VI Conference of the Italian Chapter of AIS, October 2-3 , 2009, Costa Smeralda, Italy, Association of Information Systems (AIS), 2009, (Kießling, M., Marrone, M., Kolbe, L. M.)



• Measuring the Performance of IT, IT Service Management Forum (itSMF) for Lower Saxony, Germany, Hannover, Germany, January 22, 2009, (Marrone, M.)

Contributions in practitioner's publications

• Hornbill (2009). ITIL State of the Nation Survey Findings (link)


• Metricus (2009). IT Performance Management First Aid Kit.

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Courses

• Seminar for Information Management

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