Dr. Nika Meyer
Publications in Refereed Journals
- Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention, in: Electronic Markets, Vol. 32, Issue 4, p. 2491–2505, 2022 (with M. Schwede, M. Hammerschmidt and W. Weiger), Impact Factor: 6,017
- Trust me, I’m a bot – Repercussions of chatbot disclosure in different service frontline settings, in: Journal of Service Management, Vol. 33, Issue 2, p. 221-245, 2022 (with W. Weiger and M. Hammerschmidt), Impact Factor: 11,768
Publications in Refereed Proceedings
- Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 56, 2023 (with M. Schwede, M. Hammerschmidt, N. von Schnakenburg)
- AI-informed Transformative Service Research – Deploying AI Agents to Empower Vulnerable Consumers, in: Proceedings of AIRSI 2022 – Technologies 4.0 in Tourism, Services & Marketing, S. 171-174, 2022 (with M. Hammerschmidt, W. Weiger)
- AI and the Vulnerable, in: Proceedings of the Pacific Asia Conference on Information Systems (PACIS), 2022 (with M. Hammerschmidt, W. Weiger)
- Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 55, 2022 (with M. Schwede, W. Weiger and M. Hammerschmidt)
- That's so Embarrassing! When not to Design for Social Presence in Human-Chatbot Interactions, in: Proceedings of the International Conference on Information Systems (ICIS), Vol. 42, 2021 (with W. Weiger and M. Hammerschmidt)
- Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 54, p. 2916-2923, 2021 (with W. Weiger and M. Hammerschmidt)
- The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots, in: Proceedings of the International Conference on Information Systems (ICIS), Vol. 41, 2020 (with W. Weiger and M. Hammerschmidt)