Chair of Smart Services

Prof. Dr. Martin Adam

Curriculum Vitae

  • since 2023: University Professor, Professorship for Smart Services, Georg-August-University Göttingen

  • 2020-2023: Habilitation candidate at the Department of Information Systems & Electronic Services at TU Darmstadt, Darmstadt

  • 2016 – 2020: Research assistant at the Department of Information Systems & Electronic Services at TU Darmstadt, Darmstadt

  • 2015 – 2016: Management consultancy

  • 2010 – 2015: Bachelor's degree & Master's degree (Management) at the EBS Business School, Oestrich-Winkel

Prof Dr Martin Adam has been a visiting scholar at various institutes, including Copenhagen Business School, Tampere University and the University of Massachusetts.


Selected Publications

Adam, M., Diebel, C., Goutier, M., & Benlian, A. (2024). Navigating autonomy and control in human-AI delegation: User responses to technology- versus user-invoked task allocation. Decision Support Systems, doi: 10.1016/j.dss.2024.114193 Link

Wendt, C., Kosin, D., Adam, M., & Benlian, A. (2024). Sustainable energy consumption behaviour with smart meters: The role of relative performance and evaluative standards. Information Systems Journal, doi: 10.1111/isj.12520 Link

Adam, M., Benlian, A., (2024). From web forms to chatbots: The roles of consistency and reciprocity for user information disclosure. Information Systems Journal Link

Wessel, M., Adam, M., Benlian, A., Thies, F., (2023). Generative AI and its transformative value for digital platforms. Journal of Management Information Systems Link

Adam, M., Lins, S., Sunyaev, A. & Benlian, A. (2023). The contingent effects of IS certifications on trusting beliefs. Journal of the Association for Information Systems, doi: 10.17705/1jais.0083 Link

Adam, M., Croitor, E., Werner, D., Benlian, A., & Wiener, M. (2023). Input control and its signalling effect for complementors' intention to join. Information Systems Journal, 33(3), 437-466, doi: 10.1111/isj.12408 Link

Roethke, K., Klumpe, J., Adam, M., & Benlian, A. (2023). Social influence tactics in e-commerce onboarding: The role of social proof and reciprocity in affecting user registrations. Decision Support Systems, 131, 113268, doi: 10.1016/j.dss.2020.113268 Link

Adam, M., Roethke, K., Benlian, A. (2023). Human versus automated sales agents: How and why customer responses shift across sales stages. Information Systems Research, 34(3), 1148–1168, doi: 10.1287/isre.2022.1171 Link

Adam, M., Reinelt, A., & Roethke, K. (2023). Gamified monetary reward designs: Offering certain versus chance-based rewards. Information Systems Journal, doi: 10.1111/isj.12459 Link

Wendt, C., Werner, D., Adam, M., Benlian, A. (2022). Influencing crowding at locations with decision support systems: The role of information timeliness and location recommendations. Decision Support Systems, 160, 113817, doi:10.1016/j.dss.2022.113817 Link

Adam, M., Wessel, M., & Benlian, A. (2021). AI-based chatbots in customer service and their effects on user compliance. Electronic Markets, 31(2), 427-445, doi: 10.1007/s12525-020-00414-7 Link

Berger, B., Adam, M., Rühr, A., Benlian, A. (2021). Watch me improve—Algorithm aversion and demonstrating the ability to learn. Business & Information Systems Engineering, 63(1), 55-68, doi:10.1007/s12599-020-00678-5 Link

Adam, M., Werner, D., Wendt, C., & Benlian, A. (2020). Containing Covid-19 through physical distancing: The impact of real-time crowding information. European Journal of Information Systems, 29(5), 595-607, doi: 10.1080/0960085X.2020.1814681 Link

Schneider, D., Klumpe, J., Adam, M., & Benlian, A. (2020). Nudging users into digital service solutions. Electronic Markets, 30, 863-881, doi: 10.1007/s12525-019-00373-8 Link

Wessel, M., Adam, M., & Benlian, A. (2019). The impact of sold-out early birds on option selection in reward-based crowdfunding Decision Support Systems, 117, 48-61, doi: 10.1016/j.dss.2018.12.002 Link


Service and Reviewing Activities

Editorial activities:
Associate Editor for Information Systems Journal since 2023
Associate Editor for Business & Information Systems Engineering since 2023
Associate Editor for Electronic Markets since 2022
Track Chair at the European Conference on Information Systems (ECIS) since 2022
Guest Editor for Journal of Management Information Systems

Reviewer activities:
Best Reviewer Award European Journal of Information Systems 2023
Best Reviewer Award Business & Information Systems Engineering 2022, 2023
Best Reviewer Award Nominee Information Systems Research 2022
Best Reviewer Award Electronic Markets 2022

Regular reviewer for numerous IS conferences (e.g. ICIS, ECIS, AMCIS, WI) und -Zeitschriften (z.B. Information Systems Research, MIS Quarterly, Journal of the Association for Information Systems, Information Systems Journal, European Journal of Information Systems, Decision Support Systems, Electronic Markets, Business & Information Systems Engineering).


Scientific activities

Prof. Dr. Martin Adam is author of articles in international journals such as Information Systems Research, Journal of the Association for Information Systems, Information Systems Journal, European Journal of Information Systems, Decision Support Systems, Communications of the Association for Information Systems, Business & Information Systems Engineering und Electronic Markets and in international conferences such as International Conference on Information Systems oder European Conference on Information Systems

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