Stephan Diederich





Research Fields and Interests



  • Conversational Agents, in particular Chatbots
  • Anthropomorphic Design
  • Human-Computer Interaction
  • Design Science
  • Smart Mobility




Curriculum Vitae



Academic Experience


  • Since 04/2018 Doctorate in Information Systems, University of Goettingen, Germany
  • 04/2011 - 03/2013 Master of Science in Information Systems, WWU Muenster, Germany (MeisterSinger-AlumniUM-Master-Award)
  • 09/2010 - 01/2011 Semester abroad, University of Sydney, Australia
  • 08/2007 - 01/2011 Bachelor of Science in Information Systems, WWU Muenster, Germany



Work Experience


  • Since 03/2015 Senior Consultant, Roland Berger, Hamburg, Germany
  • 05/2013 - 12/2014 Graduate assistant, European Research Center for Information Systems, Muenster, Germany
  • 08/2012 - 09/2012 Summer associate, Deloitte Consulting, Duesseldorf, Germany
  • 07/2012 - 08/2012 Independent contractor for Microsoft, Muenster, Germany
  • 08/2011 - 10/2011 Intern, Capgemini, Duesseldorf, Germany
  • 06/2007 - 03/2011 Working student, ComNetMedia, Dortmund, Germany
  • 03/2010 - 03/2010 Summer associate, Center for Human Computer Interaction Design, London, United Kingdom
  • 09/2008 - 09/2008 Intern, Materna GmbH, Dortmund, Germany




Publications




    2019
  • Diederich, S.; Janßen-Müller, M.; Brendel, A.B.; Morana, S. (2019): Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent, Proceedings of International Conference on Information Systems (ICIS), Munich, Germany. (forthcoming) [VHB 3: A]
  • Diederich, S.; Lichtenberg, S.; Brendel, A.B.; Trang, S. (2019): Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design: Insights from an Experiment with a Conversational Agent, Proceedings of International Conference on Information Systems (ICIS), Munich, Germany. (forthcoming) [VHB 3: A]
  • Diederich, S.; Brendel, A.B.; Kolbe, L.M. (2019): Towards Designing an Anthropomorphic Conversational Agent for Assisting Job Interview Preparation, Proceedings of the Workshop on Designing User Assistance in Interactive Intelligent Systems, Stockholm, Sweden. [VHB: n.a.]
  • Diederich, S.; Lichtenberg, S.; Brendel, A.B., Kolbe, L. M. (2019): Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens: Eine literaturbasierte Ableitung von Designprinzipien, In: Proff H.: Neue Dimensionen der Mobilität, Springer Gabler, Wiesbaden. [VHB: n.a.]
  • Diederich, S.; Brendel, A.B.; Lichtenberg, S.; Kolbe, L.M. (2019): Design for Fast Request Fulfillment or Natural Interaction? Insights from an Experiment with a Conversational Agent, Proceedings of European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden. [VHB: B]
  • Diederich, S., Brendel, A.B., & Kolbe, L.M. (2019). Towards a Taxonomy of Platforms for Conversational Agent Design. In Proceedings of Internationale Tagung Wirtschaftsinformatik, Siegen, Germany. [VHB: C]
  • Diederich, S., Brendel, A.B., & Kolbe, L.M. (2019). On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work. In Proceedings of Internationale Tagung Wirtschaftsinformatik, Siegen, Germany. [VHB: C]

  • 2015
  • Teubner, R., Diederich, S. (2015). Managerial Challenges in IT Programmes: Evidence from Multiple Case Study Research. In Becker, J., Backhaus, K., Dugas, M., Hellingrath, B., Hoeren, T., Klein, S., Kuchen, H., Trautmann, , H, , & Vossen, G. (Eds.), Working Papers ERCIS — European Research Center for Information Systems: Vol. 22. Münster

  • 2012
  • Brockmann, T., Stieglitz, S., Kmieciak, J., & Diederich, S. (2012). User Acceptance of Mobile Business Intelligence Services. In Proceedings of the First International Workshop on Web Services and Social Media (WSSM-2012), Melbourne, Australia, 862–866

  • 2011
  • Riemer, K., Diederich, S., Richter, A., & Scifleet, P. (2011). Short Message Discussions: On the Conversational Nature of Microblogging in a Large Consultancy Organisation. In Proceedings of the 15th Pacific Asia Conference on Information Systems, Brisbane, Australia
  • Richter, A., Schäfer, S., Riemer, K., & Diederich, S. (2011). Capgemini: Microblogging als Konversationsmedium. In Schubert, P., & Koch, M. (Eds.), Wettbewerbsfaktor Business Software: Prozesse erfolgreich mit Software optimieren(pp. 133–151). München: Carl Hanser Verlag
  • Riemer, K., Diederich, S., Richter, A., & Scifleet, P. (2011). Tweet Talking — Exploring The Nature Of Microblogging at Capgemini Yammer. Sydney, Australia: Business Information Systems Working Paper, University of Sydney

  • XING
    LinkedIn
    Researchgate



Topics for Bachelor and Master thesis



  • Designing A Chatbot for Sales Assistance - Insights from a Design Science Research Project with a Carsharing Provider (Master Thesis)
  • Towards Designing Adaptive Customer Service Chatbots - Insights from a Laboratory Experiment (Master Thesis)


Application: If you are interested in writing your thesis about any topic relating to my research, please contact me via e-mail. Please also send me your CV and grade sheet from Flex-Now (simple print out) in order to better match the precise topic to your area of interests.


Teaching





Reviewer



  • Business & Information Systems Engineering
  • Hawaii International Conference on System Sciences
  • European Conference on Information Systems
  • International Conference on Information Systems
  • International Conference on Wirtschaftsinformatik