Göttingen Call Center Software (GCCS)

Project Description

In order to increase the level of service provided by the central Student Advisory Service, the University of Göttingen has set up a telephone hotline for questions about admission to the university, studies, studying in Göttingen etc. for the WiSe 2004/2005. The Institute for Business Informatics has developed an application system (Göttingen Call Center Software (GCCS)) to support discussions in regards to content and the administration of processed calls.

Time Span

2005-2006, 2008

Project Partners

Central Student Advisory Service of the University of Göttingen