The professorship strives to develop excellent research that is based on practical issues and creates sustainable value for individuals, organizations and society. Do not hesitate to contact us! Chair of Smart Services
Chair of
Smart Services
The work focuses primarily on empirical-quantitative methods such as experiments and surveys, which enable an in-depth and comprehensive understanding of the respective research phenomenon. Depending on the research question, advanced qualitative and quantitative approaches are also used.
We realize our projects in collaboration with international research institutions and scientists in order to jointly generate innovative findings and drive scientific progress.
NEWS FROM THE CHAIR

New Publication: “How Reflection Enhances Task Factuality in the Use of Large Language Models” in JMIS (VHB A; FT50)

New Publication on “How Platform Workers Contest Algorithmic Management” in Information Systems Research (VHB A+; UTD; FT50)

Call for Papers in JMIS (VHB A, FT50): Agentic Organizations

Participation in the European Conference on Information Systems (ECIS) 2026
Do you have any questions?
Faculty of Business and Economics
Georg-August-Universität Göttingen
Platz der Göttinger Sieben 5
(Blauer Turm)
Secretary's Office in Room MZG 7.142
37073 Göttingen
Tel. +49 (0)551 / 39-26091
smartservices@uni-goettingen.de
21.08.26
A new publication in the Journal of Management Information Systems shows how reflection can improve collaboration between humans and large language models.
14.08.2026
A new publication examines how platform workers respond to algorithmic control.
11.08.2026
Call for papers for a special issue in the Journal of Management Information Systems: “Agentic Organizations: Designing, Governing, and Managing AI Agents”.
16.07.2026
Our chair was represented with two research papers at ECIS in Milan and contributed to international academic exchange.









