Information A-Z

In consequence of the decision of the Study Quality Commission (SQK) of the University of Göttingen to permanently reduce operating costs of the LSG, the Helpdesk can no longer be provided from 06.04.2021. This entails some changes and restrictions of services.
In order to ensure smooth operations during the winter semester 2022/2023, the LSG Helpdesk will be staffed by a security guard during core hours from 9:00 a.m. to 5:00 p.m. daily from 01.10.2022 to 31.03.2023. This means that printing, copying and scanning as well as the acceptance of lost property will also be possible again during this period.
With our "Information A-Z" we provide answers to your questions. Please feel free to contact us with further questions at lsg-support@sub.uni-goettingen.de. Thank you very much!

Please contact the security guard at the help desk between 9:00 a.m.-5:00 p.m. Outside this time, please contact us by e-mail at: lsg-support@sub.uni-goettingen.de and describe the defect/dammage as precisely as possible, stating the room number, date and time. The office is usually open Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon.
All computers are equipped with a camera and microphone. The camera is located at the top centre of the screen frame. Pressing the button automatically raises the camera.
Unfortunately, we can no longer offer a cash register. Please switch to other locations.
Please switch to another terminal on the ground floor or use the check in terminals in the Central Library.
In case of malfunctions, please contact the security guard at the help desk between 9:00 a.m.-5:00 p.m. Outside this time, please contact us by e-mail at: lsg-support@sub.uni-goettingen.de. The office is staffed usually Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon.
To register, please contact the University's Family Service, e-mail: familienservice@zvw.uni-goettingen.de. Prior to the first use, a one-time registration via the application for the use of the parent-child rooms is required.
Please contact the security guard at the help desk during the hours of 9:00 a.m.-5:00 p.m. Outside these hours, please contact us by e-mail at: lsg-support@sub.uni-goettingen.de and describe the problem as precisely as possible, stating the room number, date and time. The office is usually open Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon.
In case of malfunction please contact Firma Malsch Automatenservice GmbH, Holländische Straße 136, 34246 Vellmar, tel.: 0561 766 2000. info@malsch-automaten.de
Please check with StudIT
The alarm button in the elevator will take you to the Centralised Failure and Alarms Management. Please enter the building number: 5233. If you wait in vain in front of the elevator, please contact the security guard at the help desk during the hours 9:00 a.m.-5:00 p.m. Outside these hours, the Centralised Failure and Alarms Management can also be reached by telephone at 0551 39-1171.  
Please contact the Centralised Failure and Alarms Management, which can be reached around the clock on tel.: 0551 39-1171. The building number of the LSG is 5233.
You can reach the police on tel.: 110, the fire brigade on tel.: 112.
Unfortunately, it is no longer possible to issue fixtures.
The interactive whiteboards can be used as monitors. Please just connect your laptop. 
The lockers are no longer available. You can switch to lockers at other locations.
You have lost something:
  • Please ask at the reception desk at Platz der Göttinger Sieben 1 (tel.: 0551 39-26975) during the opening hours of the Central Library one to two days after the loss.
  • Found student ID cards will be forwarded to the Student Office at Wilhelmsplatz 4 after one to two days and can be collected there.
  • Perishable items, especially food and the contents of bottles, will be disposed of immediately without the right to a refund.

  • After four weeks, lost property will be passed on to the Lost and Found Office of the City of Göttingen, Neues Rathaus, Hiroshimaplatz 1-14. This does not apply to clothing and low-value items (books, notebooks, writing utensils, USB sticks, chargers, etc.), which will be disposed of after four weeks without entitlement to a refund.

    You have found something:
  • Please hand in valuables (keys, wallets, glasses, mobile phones, identity papers, etc.) to the security guard at the help desk between 9:00 a.m.-5:00 p.m., outside this time please go to the Central Library at Platz der Göttinger Sieben 1 at the reception desk.
  • Please also hand in other items to the security guard at the help desk between 9:00 a.m.-5:00 p.m. Outside these hours, please place lost property (with the exception of perishable items) in the lost property box on the ground floor of the LSG.
  • Specially equipped rooms are available for you. Prior to the first use, a one-time registration via the application for the use of special rooms for mobility impairment is required.
    Prior to the first use, a one-time registration via the application for the use of the parent-child rooms is required.
    Unfortunately, the use of the playroom is no longer possible during the week. For organisational reasons, it can only be used on learning Saturdays by children who have been registered for childcare (see Childcare). 
    Beginning Nov. 1, 2021, we will again offer printing, copying and scanning between the hours of 9:00 a.m. - 4:30 p.m.
    Failure to allocate a room is due to other users overrunning booked room reservation times.
    If another login attempt also fails after 10-15 minutes, please contact LSG support by phone, tel.: 01514 6100679, or write an e-mail to lsg-support@sub.uni-goettingen.de. The office is usually open Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon. Outside these hours, your request will be taken up at the reception desk during the opening hours of the Central Library under tel.: 0551 39-26975.
    Various causes are possible:

    Please note: According to the LSG usage policy, doctoral candidates can only make a reservation on the current day.

    Several causes are possible:

    • Room number incorrect?
      Please check and correct your reservation data.
    • Reservation time exceeded?
      Please extend your reservation time and have the new time written on your student ID card at the registration terminal.
    • Reservation time extended and forgotten to log in again at the terminal?
      Please have the new reservation time written on your student ID card at the registration terminal.
    • Door fitting defective?
      Please contact the security guard at the help desk during the hours of 9:00 a.m.-5:00 p.m. Outside these hours, please contact us by email at lsg-support@sub.uni-goettingen.de and describe the problem as precisely as possible, stating the room number and time. The office is usually open Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon. Afterwards, please log out and make a new reservation. We will cancel any usage points incurred on request.
    • Student ID card defective?
      Is data still displayed on the terminal? Please have the functionality of your student ID card checked via the Uni-IT virtual helpdesk.
    • None of the causes apply? Please contact us by email at: lsg-support@sub.uni-goettingen.de. The office is usually staffed Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon. Outside these hours, your request will be taken up at the reception desk during the opening hours of the Central Library under tel.: 0551 39-26975.

    • Missing / defective equipment (computer, chair, etc.)
    • Dirty room
    • Room cannot be used (e.g. no electricity in the room)
    • Other

    Please contact the security guard at the help desk during the hours of 9:00 a.m.-5:00 p.m. Outside these hours, please contact us by e-mail at: lsg-support@sub.uni-goettingen.de and describe the defect/damage as precisely as possible, stating the room number, date and time. The office is usually staffed Mon-Thu from 8:00 a.m.-3:30 p.m. and Fri from 8:00 a.m.-noon.
    If there is sufficient supply, you can cancel this room and reserve a new one. On request, you will be credited with the usage points for the room that cannot be used.

    Use is not possible until one day after the new student ID card has been issued. Since September 2021, there is a new student ID - for more information, see The Göttingen Student ID . Before registering for the first time for reserved rooms in the Learning and Study Building and the Central Library, this new student ID card must be initialised once on this device: Initialisierungsterminal3jpg.
    Please contact the security guard at the help desk between 9:00 a.m.-5:00 p.m. From 5:30 p.m. (Mon-Sun), the gate MZG - Blauer Turm, Platz der Göttinger Sieben 5; Tel.: 0551 39-24480 can help you.
    Unfortunately, it is not possible to use the LSG without your student ID card.
    Please call the Centralised Failure and Alarms Management, tel.: 0551 39-1171. The building no. of the LSG is 5233.
    Please call the Centralised Failure and Alarms Management, tel.: 0551 39-1171. The building no. of the LSG is 5233.
    Unfortunately, sale of pens is no longer possible. Please remember to bring your own materials.
    Please contact the Service Hotline der Gesellschaft für Wissenschaftliche Datenverarbeitung (GWDG), e-mail to: support@gwdg.de oder tel.: 0551 39- 2011523