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Drei Studierende, zwei Frauen und ein Mann, sitzen in einem Kreis vor dem Zentralen Lern- und Studiengebäude und unterhalten sich.

RESEARCH

We design modern enterprise architectures for implementing process innovations and delivering digital services.

OUR RESEARCH FOCUS

Business Process Management

Business Process Management

Business Process Management (BPM) describes a cross-disciplinary approach to establishing organizational
capabilities for the analysis, design, and management of business processes in organizations. In particular, BPM
comprises the planning, modeling, analysis, improvement, implementation, and management of business
processes. Currently, our research focuses on the application of data-driven methods in the various fields of BPM.
For example, data-driven detection, analysis, and evaluation of workarounds is a research area with great potential for our research.

Socio-technical Design
of Information Systems

Socio-technical Design of Information Systems

Organizations can be described as socio-technical systems in which humans and machines perform activities in
processes to generate value for customers. It is crucial to consider both the technical and the social subsystems in
the design of information systems because the isolated modification of the subsystems will naturally result in
negative consequences on the higher system level. Hence, the design of information systems goes beyond the
engineering of information technology and needs to deal with the emergence that results from the (un-)intended
consequences of the behavior of humans who apply technology in ecosystems. Consequently, it is paramount for
us to integrate technical and social/organizational aspects in the design and implementation of information
systems.

Service Research

Service Research

In service (eco-)systems, humans and machines integrate resources to co-create value-in-use. A customer
experiences the value of a service during its consumption. Hence, value-in-use cannot be determined ex-ante, and
service providers can only offer value propositions based on which customers decide whether or not to engage via
resource integration. In today’s hyperconnected world, organizations must think and act in ecosystems and co-
create value with diverse stakeholders in complex environments. This implies a strong demand for the integration
of competencies and resources by means of information technology and a structuration of service engineering and
innovation processes.

Soziale Medien im Unternehmenskontext

Soziale Medien im Unternehmenskontext

Unsere Forschung untersucht, wie Unternehmen soziale Medien nutzen können, um ihre Kommunikation und ihr Marketing zu optimieren.

OUR RESEARCH OUTPUT

Research Projects

Research Projects

View current research projects.

Overview of All Publications

Overview of All Publications

Here you can browse all publications of the chair in our publication overview.

PhD Opportunities

PhD Opportunities

Discover our diverse doctoral programs and research opportunities designed to promote academic excellence and innovation.

Projects